If your purchase does not meet your expectations or if you change your mind, you may return unaltered and unworn product(s) within 14 days from the date of delivery for a full refund via our free return service.

Go here to start the return proces for your order.

Returns Conditions

  • The following conditions apply to returning your purchase:
  • Your purchase must be returned within 14 days of receiving your purchase.
  • You have a receipt for your purchase.
  • Articles must be returned in the original packaging and with price tag or sticker still attached.
  • Articles that have been worn or used may not be returned.
  • We may charge for returned articles if they are damaged or have been used.


After we have correctly received your goods, we will refund the amount of the returned goods to the payment method used to place your original order within 5-7 business days. Online articles cannot be exchanged. However, if you would like to receive a different article, size or colour then you can return your current order via our free return service and then place a new order on

Feel free to contact Customer Service via for any questions concerning your return or refund.


If you have a complaint within a year after purchasing a Vespa article. Please send us an email via with an added photograph of the article to We strive to answer your questions within 2 working days.